Frequently Asked
Questions

The minimum deposit at jiliasian is ₱100 for most payment methods including GCash and Maya. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit set by jiliasian, though your chosen payment provider may impose their own limits. All deposits are processed in Philippine Peso (PHP).

GCash and Maya deposits are typically credited to your jiliasian account instantly or within a few minutes. Bank transfers may take between 15 minutes and a few hours depending on your bank and the time of day. If your deposit hasn't appeared after 2 hours, please contact our support team at [email protected] with your transaction reference number.

jiliasian does not charge any fees on deposits. However, your payment provider (GCash, Maya, or your bank) may apply their own transaction fees. We recommend checking with your provider before making a deposit. All amounts credited to your jiliasian account reflect the full amount received after any provider fees.

jiliasian processes withdrawal requests within 1–3 business hours for verified accounts. GCash and Maya withdrawals are typically the fastest, often arriving within minutes of processing. Bank transfers may take up to 1 business day depending on your bank. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays.

The minimum withdrawal amount at jiliasian is ₱200. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may require additional verification steps for security purposes. If you have questions about a specific withdrawal amount, contact our support team.

Common reasons for a delayed withdrawal include: account not yet fully KYC-verified, active bonus wagering requirements not yet met, a security review triggered by unusual activity, or a high volume of withdrawal requests during peak periods. If your withdrawal has been pending for more than 24 hours, please contact our support team at [email protected] with your withdrawal reference number.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in total bets before the bonus converts to withdrawable funds. Different games may contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific bonus terms on jiliasian for exact details.

No. Bonus funds cannot be withdrawn until all associated wagering requirements have been fully met. If you request a withdrawal before completing wagering requirements, the bonus and any winnings derived from it will be forfeited. Your original deposit amount (if not used in bonus play) may still be withdrawable — check your account balance breakdown for details.

Yes. All games at jiliasian use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our game providers are regularly audited by independent testing laboratories. Live casino games use real physical equipment (cards, roulette wheels) operated by trained dealers, streamed in real time for full transparency.

Absolutely. jiliasian is fully optimised for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required. The mobile experience is smooth and responsive, whether you're playing from Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.

If you suspect your jiliasian account has been accessed without your permission, take these steps immediately:

• Change your password right away via the login page
• Contact our support team at [email protected] to flag the issue
• Request a temporary account freeze while the matter is investigated
• Change the password on your registered email account as well

Our security team will investigate and respond within 24 hours.

Yes. jiliasian supports two-factor authentication (2FA) for an added layer of account security. You can enable 2FA from your Account Security settings. Once activated, you'll be required to enter a one-time code sent to your registered mobile number or email each time you log in from a new device. We strongly recommend enabling 2FA to protect your account and funds.

To self-exclude, log in to your jiliasian account, go to Account Settings, and select "Responsible Gaming." Choose "Self-Exclusion" and select your preferred duration (minimum 6 months). Your account will be suspended within 24 hours and your remaining balance returned. Self-exclusion cannot be reversed during the exclusion period. If you need help activating self-exclusion, contact us at [email protected]. Gambling is addictive. Know when to stop.

The minimum age is 21 years old, as required by Philippine gambling regulations. jiliasian strictly enforces this through age verification during registration and KYC. If you believe a minor is accessing jiliasian, please report it immediately to [email protected]. For more information on our age policy and player protection measures, visit our Responsible Gaming page.

jiliasian works best on the latest versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. For the smoothest experience, keep your browser updated and ensure JavaScript is enabled. On mobile, Chrome for Android and Safari for iOS are recommended. If you experience display issues, try clearing your browser cache and cookies, then reload the page.

Our support team is available 24 hours a day, 7 days a week. You can reach us by email at [email protected]. We aim to respond to all email enquiries within 2 hours. For urgent account or security issues, mark your email subject line as "URGENT" and our team will prioritise your case. We're here to help players from Manila, Cebu, Davao, Quezon City, Makati, and all across the Philippines.